Retrieving Credentials

If you forget your login credentials, you can retrieve them using the Retrieve User ID/Password option.

To Retrieve User ID:

1.   On the IRDA BAP portal login screen, click Forgot User ID / Password. The Retrieve User ID/Password screen is displayed.

2.   In Retrieve Type, click User ID. Additional fields are displayed.

3.   From User Type drop-down list, select Individual.

4.   In Email Address field, enter the email ID that you had entered during registration.

5.   Click Retrieve User ID. An Acknowledgement dialog box is displayed notifying that your user ID has been sent to your registered email ID.

6.   Click OK.

The User ID is sent to your registered email ID.

To Retrieve Password:

1.   On the IRDA BAP portal login screen, click Forgot User ID / Password. The Retrieve User ID/Password screen is displayed.

2.   In Retrieval Type, click Password. Additional fields are displayed.

3.   In User ID field, enter your user ID.

4.   Click Submit. Additional fields are displayed.

5.   From Security Question list, select the question that you had selected while registering.

6.   In Security Answer field, enter the answer to the security question.

7.   Click Retrieve Password. An Acknowledgement dialog box is displayed notifying that your password has been sent to your registered email ID.

8.   Click OK.

The password is sent to your registered Email ID.

 

If you enter incorrect retrieval information, an error message is displayed.